All systems are operational

Past Incidents

Wednesday 14th October 2026

Customer Helpdesk System UPS Switching Failure

The UPS at the datacenter site Glocke did not take over during a scheduled test. As a result the entire datacenter went offline. Power has since been restored and machines are powering back on.

We are working on getting the site back to operational state asap.

Update 14.10. - 22:03 Out Helpdesk is operational again

Datacenter Glocke Power Supply UPS switching failure

The UPS at the datacenter site Glocke did not take over during a scheduled test. As a result the entire datacenter went offline. Power has since been restored and machines are powering back on.

We are working on getting the site back to operational state asap. Impacted customers are being informed.

Update 14.10. - 23:01: Most services are back online. We are still working on getting the remaining component back up.

Update 15.10. - 00:11: Datacenter is considered back operational. Remaining machines are booting up again. A small number of still impacted services are being worked on

Update 15.10. - 04:05: All services have been restored. Incident is now regarded as resolved.

Tuesday 13th October 2026

No incidents reported